Pre-Enrolment

Assessment Portfolios

The student is required to compile evidence to demonstrate competency against assessment and evidence criteria. It can include workplace documents and reports, presentations, samples of workplace experiences, photographs, video, simulation and third party reports

Third Party Reports

The student has a third party submit a signed testimonial as evidence by the third party of the student’s knowledge and skills. These are usually completed by Workplace Supervisors or Employers.

Practical Workplace Demonstration

Students are required to undertake practical assessments in keeping with training package requirements. This may involve projects and portfolios plus undertaking a range of specific activities whilst being observed by the assessor including simulations, role plays and/or scenarios.

Workplace Site Visit Report

This feedback is obtained through an interview conducted by the trainer/assessor using an Observation Skills Checklist. Detailed instructions are provided to the supervisor on the process and their role in the assessment procedure.

For information on our assessment policies and procedures please refer to our Policies and Procedures.

Student Portal

• An online scheduling platform whereby students can make individual appointments with trainers/assessors to discuss learning content and assessments.

Study Buddy System

• Peer to peer learning and support collaboration promoting interaction between students.

Discussion Boards

• Moderated by a trainer/assessor, these provide students with additional opportunities to clarify learning content and assessments, learn about changes and emerging issues/topics in the sector and allows interaction with the student cohort.

Self-Study

In addition, successful completion of this qualification will require learners to engage in the following unsupervised activities:

• Completing self-study to revise and reinforce areas of knowledge
• Application of skills and knowledge acquired through supervised learning activities
• Conducting research to gain up to date industry information.

Students will need to complete a minimum of 36 complete service periods (shifts) in a suitable and approved hospitality workplace.

Students are encouraged to seek a suitable workplace host that meets the requirements of the Work Placement Program. Alternatively, PTG can assist students in finding a suitable host workplace in the hospitality industry. This may include voluntary work.

During the work placement, students will be supervised by a suitably qualified and/or experienced Work Place Supervisor (WPS) and assessed by a PTG Workplace Assessor (WPA) who will conduct a at least 2 interviews and at least 1 site visit during the placement.

Where our WPA is unable to observe a student demonstrate the required tasks and activities due to geographical distance, health restrictions (such as COVID-19) or other barriers, an online video conference will be scheduled in place of the visit. Students may be asked questions based on the tasks and activities, asked to demonstrate these and have this validated by the nominated Workplace Supervisor (WPS).

The Australian Government protects the rights of offshore students studying at registered providers such as Pacific Training Group, and ensures a high standard of education, through various regulations and legislation.

For further information please see here.

The Australian student visa system is designed for offshore students who genuinely wish to study, gain new skills, and return to their country of origin at the completion of their studies. When applying to study with Pacific Training Group you may be asked for more information to assess your intentions in studying. You may also be asked for more information by the Department of Home affairs prior to being granted a visa.

For more information on the GTE requirements please see here.

All students undertaking nationally recognised training in Australia require a USI. This is a government requirement. Prior to commencing your classes you will be asked to create a USI if you don’t already have one. It’s quick, simple, and free!

For further information, and to create a USI, please see www.usi.gov.au

Evidence of competence is gathered from a variety of sources using a range of assessment methods. It is also gathered over time to ensure a sufficient range of valid evidence upon which to base a judgement of competence is collected.

Assessment methods used appropriate for collecting the prescribed evidence for the units include, but are not limited to:

Knowledge Tests

The student is required to respond to a range of short questions that are on the online learning platform and generally auto-marked. The tests focus on the application and understanding of knowledge. A variety of methods are used including multiple choice, drag and drop and true/false.

Written Tasks

The student is required to respond in writing to a range of questions that are on the online learning platform. Written tasks may include short answer questions, case studies, written project tasks, development of plans, research activities, and written reports. The student may research their answers from the provided learning materials, available workplace references, libraries/data bases and the internet.

Simulations and Role Plays and Demonstrations

The student is required to demonstrate practical skills through electronic forums, simulations, role plays and/or scenarios for a range of specific activities. This is observed by the assessor through face-to-face, video or an online conferencing service. An Observation Checklist listing the skills to be demonstrated is completed by the Assessor.

Projects

The student is required to complete a series of tasks based on skills, knowledge and performance activity. It can include research, knowledge tests, written tasks, simulations, role plays, demonstrations and third party reports.

Assessment Portfolios

The student is required to compile evidence to demonstrate competency against assessment and evidence criteria. It can include workplace documents and reports, presentations, samples of workplace experiences, photographs, video, simulation and third party reports

Third Party Reports

The student has a third party submit a signed testimonial as evidence by the third party of the student’s knowledge and skills. These are usually completed by Workplace Supervisors or Employers.

Practical Workplace Demonstration

Students are required to undertake practical assessments in keeping with training package requirements. This may involve projects and portfolios plus undertaking a range of specific activities whilst being observed by the assessor including simulations, role plays and/or scenarios.

Workplace Site Visit Report

This feedback is obtained through an interview conducted by the trainer/assessor using an Observation Skills Checklist. Detailed instructions are provided to the supervisor on the process and their role in the assessment procedure.

For information on our assessment policies and procedures please refer to our Policies and Procedures.

Learning Resources and Activities

• Readings (including case studies, articles and journals).
• Templates (including work rosters, work timesheets, WHS risk assessments, guest registration slips etc).
• Learning activities that provide learners with opportunities to apply the concepts, theory and practice skills in simulation before undertaking assessment tasks.
• Industry specific excursions.
• Industry guest speakers.
• Media (online videos such as YouTube and Vimeo, podcasts, image galleries).
• Additional resources (to further enhance key concepts).
• Self-check activities to monitor progress and identify areas for improvement.

Classroom-based Sessions

• These sessions are available for overseas students studying in Australia and for Australia domestic students (voluntary).
• Facilitated by a Trainer, face to face sessions will be delivered to students.
• Students will be sent a class timetable prior to the start of each block of study.
• These sessions provide learners with course content seminars and tutorials which are additional opportunities to clarify material in the learning materials and assessments, learn more about changes and emerging issues/topics relevant to the sector and allows interaction with the learner cohort.

Webinars (for Students studying Online)

• Facilitated by a trainer, this provides learners with additional opportunities to clarify material in the learning materials and assessments, learn more about changes and emerging issues/topics relevant to the sector and allows interaction with the learner cohort.

Classroom-based Sessions

• Facilitated by a trainer, this provides learners with additional opportunities to clarify material in the learning materials and assessments, learn more about changes and emerging issues/topics relevant to the sector and allows interaction with the learner cohort.

Student Portal

• An online scheduling platform whereby students can make individual appointments with trainers/assessors to discuss learning content and assessments.

Study Buddy System

• Peer to peer learning and support collaboration promoting interaction between students.

Discussion Boards

• Moderated by a trainer/assessor, these provide students with additional opportunities to clarify learning content and assessments, learn about changes and emerging issues/topics in the sector and allows interaction with the student cohort.

Self-Study

In addition, successful completion of this qualification will require learners to engage in the following unsupervised activities:

• Completing self-study to revise and reinforce areas of knowledge
• Application of skills and knowledge acquired through supervised learning activities
• Conducting research to gain up to date industry information.

Pacific Training Group has various study break periods scheduled throughout the year. During this time you may wish to return to visit family, travel or even work unrestricted hours. Additional holiday breaks outside of these scheduled weeks are generally not permitted.

It is an Australian government requirement that offshore students are not permitted to defer commencement of their studies, or suspend their studies, except on the grounds of:

• Serious illness
• Exceptional compassionate circumstances beyond the control of the student
• Student misconduct or misbehaviour

Deferment, suspension and cancellation may affect your visa and any approved leave we grant must be reported to the Australian government.

For further information on our deferral, suspension and cancellation policy please see our Policies and Procedures Manual available on our website.

RPL: Students who believe they already have some of the competencies in the course may apply for Recognition of Prior Learning (RPL). Application may be made prior to enrolment and must be made within 2 weeks of course commencement using PTG’s RPL application form.

Credit transfer: Students who have completed units from a nationally recognised course in Australia will be required to apply for credit transfer. Application may be made prior to enrolment and must be made within 2 weeks of course commencement using PTG’s course credit application form. Where RPL or credit is granted, appropriate adjustments to the student’s CoE will be made and Department of Home Affairs advised via PRISMS.

Workplace-based training involves on-the-job practice and skills development and is a compulsory requirement in the Hospitality qualifications: SIT30616 Certificate III in Hospitality, SIT50416 Diploma of Hospitality Management and SIT60316 Advanced Diploma of Hospitality Management.

The Work Placement Program is designed to offer the student hands-on experience in the hospitality industry. Students will have already completed theory assessments before they start work placement and the Work Placement Program allows students to put their knowledge into practice in the hospitality industry for a period of 2 terms (6 months).

The Work Placement Program provides a vital and essential aspect of the learning experience for students in hospitality qualifications at Pacific Training Group.

Host organisations that are suitable for students to undertake the Work Placement Program include (but is not limited to) the following:

• aged care facilities
• bed and breakfasts
• bistros
• cafes
• catering facilities
• clubs
• cruise liners
• flight catering
• function centres/conference rooms
• hospitals
• hotels and motels
• resorts
• restaurants
• workplaces with commercial kitchens.

The positions that most students nominate for the Work Placement Program include the following:

• bar manager/supervisor
• barista
• bartender
• catering manager/assistant
• concierge
• food and beverage manager/attendant
• host
• hotel guest service agent
• housekeeper/room attendant
• restaurant manager/supervisor
• sommelier
• wait staff/food runner.

Students will need to complete a minimum of 36 complete service periods (shifts) in a suitable and approved hospitality workplace.

Students are encouraged to seek a suitable workplace host that meets the requirements of the Work Placement Program. Alternatively, PTG can assist students in finding a suitable host workplace in the hospitality industry. This may include voluntary work.

During the work placement, students will be supervised by a suitably qualified and/or experienced Work Place Supervisor (WPS) and assessed by a PTG Workplace Assessor (WPA) who will conduct a at least 2 interviews and at least 1 site visit during the placement.

Where our WPA is unable to observe a student demonstrate the required tasks and activities due to geographical distance, health restrictions (such as COVID-19) or other barriers, an online video conference will be scheduled in place of the visit. Students may be asked questions based on the tasks and activities, asked to demonstrate these and have this validated by the nominated Workplace Supervisor (WPS).