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Gold Coast



Diploma of Hospitality Management

Aiming to succeed at a senior operations level? With no pre-requisites, prepare for roles where you’ll operate independently, take responsibility for others and make operational business decisions.

Standard duration

1.5 academic years (6 terms of 10 weeks plus term breaks)

Intensive duration

1 academic year (4 terms of 10 weeks plus term breaks) 

Areas covered by this course:

  • Communication and teamwork
  • Client and customer service
  • Management and leadership
  • Information technology
  • Communication technology
  • Governance and legal compliance
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Course Information

All courses are delivered in full-time mode including 15 hours of classroom-based training and 5 hours of online learning each week. You’ll also be required to complete a compulsory 20-week work placement.

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Minimum 18 years, Australian Year 11 or equivalent, successful completion of PTG’s LLN test and IELTS 5.5 or equivalent (unless exempted for visa application with the Department of Home Affairs)

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Successfully complete SIT50416 Diploma in Hospitality Management and enjoy guaranteed entry and full credit transfer towards our SIT60316 Advanced Diploma of Hospitality Management.


What you’ll learn

Units of Competency

SITXWHS001Participate in safe work practices
SITHIND002Source and use information on the hospitality industry
SITXCOM002Show Social and Cultural sensitivity
BSBWOR203Work effectively with others
SITXWHS002Identify hazards, assess and control safety risks
SITHIND001Use hygienic practice for hospitality service
SITXHRM001Coach others in job skills
SITXCCS006Provide Service to Customers
CPPCLO3035Maintain cleaning storage areas
CPPCLO3009Clean Glass surfaces
CPPCLO3001Maintain hard Floor Surfaces
CPPCLO3004Maintain carpeted floors
SITHACS003Prepare rooms for guests
SITHACS002Provide housekeeping services to guests
SITHIND004Work effectively in hospitality services
BSBDIV501Manage diversity in the workplace
SITXCOM005Manage Conflict
SITXWHS003Implement and monitor work health and safety practices
SITXHRM003Lead and manage People
SITXCCS007Enhance customer service experiences
SITXCCS008Develop and manage quality customer service practices
SITXGLC001Research and comply with regulatory requirements
SITXHRM002Roster Staff
SITXMGT002Establish and conduct business relationships
BSBMGT517Manage operational plan
SITXMGT001Monitor work operations
SITXFIN003Manage finances within a budget
SITXFIN004Prepare and monitor budgets

What our students are saying about the SIT50416 Diploma of Hospitality Management

Australia is a great country that gives big opportunities for those who want to study. I chose Pacific Training Group because they offer good quality teaching with real-life work experience combined with online and classroom teaching

Maria Vanegas