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Please note that we will be closed from the 22nd of December 2022 to the 1st of January 2023. We will reopen on the 2nd of January 2023. Happy Holidays from the team at PTG.

Certificate III in Retail

Apply today to receive a scholarship worth 35% of your course fees for On Campus (CRICOS) Courses!

Apply before 15 December 2022.

Enter the code CAMPUS35 when applying online.
Online Courses only $25 a week! Refer to the pricing link below to find out more.
Apply now

Certificate III in Retail

This nationally recognised Certificate III in Retail is the perfect gateway to a dynamic and exciting career in retail. This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations, and delivering on organisational expectations. They have sound knowledge of product and service offerings.

Gain skills that can be used anywhere

Learn in a style that suits you

Get the qualifications that employers want

This Certificate III in Retail will give you everything that’s needed for employment, as well as giving your future employer confidence about who they are hiring. Graduates of this course will possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.

This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants. Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.


This course is designed to be completed within one year.

Study Mode

This course is delivered in a blended mode consisting of Online and on Campus study in Sydney or the Gold Coast.

This course is also available to be completed 100% online.

Areas Covered
  • Building customer relationships and loyalty
  • Working effectively in a team
  • Working in a service environment
  • Responding to security risks
  • Workplace health and safety
Course Units
  • SIRXCEG001 Engage the customer
  • SIRXCEG002 Assist with customer difficulties
  • SIRXCEG003 Build customer relationships and loyalty
  • SIRXCOM002 Work effectively in a team
  • SIRXIND001 Work effectively in a service environment
  • SIRXRSK001 Identify and respond to security risks
  • SIRXSLS001 Sell to the retail customer
  • SIRXWHS002 Contribute to workplace health and safety
  • CHCDIV001 Work with diverse people
  • SIRXCEG008 Manage disrespectful, aggressive or abusive customers
  • SIRXOSM001 Identify and review social media and online platforms for organisational use
  • SIRXOSM003 Use social media and online tools
  • SIRXIND005 Develop personal productivity
Career Opportunities

Career Opportunities for graduates include:

  • Frontline sales assistant
  • Retail supervisor
  • Customer service representative
  • Shop assistant
  • Team leader
  • Senior sales assistant

This course will be delivered by qualified trainers with extensive and current experience in retail and training/assessment.

Entry Requirements

To ensure that you have every opportunity to succeed in your studies, we need to make sure that your knowledge and skills are right for your chosen qualification. So when you apply for our courses, we will ask for evidence that shows you meet the following requirements:

  • Age: 18 years or above
  • Education: Completion of at least 11 years of formal schooling
  • English: An upper-intermediate level of English or higher
  • Equipment: Laptop computer and access to internet connection to study in class and/or online.
  • Course-Specific Entry Requirement: N/A

Students studying fully online: To meet the above requirements please provide a passport or other valid identify documentation when applying to study with Pacific Training Group. You will also be required to undertake an LLN questionnaire after we have received your application. Once enrolment is confirmed, you will need to use your laptop and internet to undertake your course.

Students studying on a student visa: To meet the above requirements please provide a passport, certificate of your highest level of study, and any English test that you have undertaken when applying to study with us. If you are unsure of what you need to provide please click the link below or contact us; we will also contact you if further information is required. Once enrolment is confirmed, you will need to use your laptop and internet to undertake your course.

Click here for more details on meeting PTG’s entry requirements.

English Language Pathway

If you don’t yet meet our English Entry requirements, we can help get you there. We’ve partnered with Sunshine Coast International College (SCIC) to offer non-English speaking students the chance to work on their English language skills either on-campus in Australia or online from anywhere in the world before progressing through to any of our vocational online or blended courses. You can learn more about our English Pathways Program

Price and Payment Options
Full Course Fee $3360 $1200
Per Term -
Monthly (12 payments) $280 $100
Fortnightly (24 payments) $140 $50
Weekly (48 payments) $70 $25
Full Course Fee $5280
Per Term (4 payments) $1320
Monthly (10 payments) $528
Fortnightly -
Weekly  -
Gold Coast
Full Course Fee $5280
Per Term (4 payments) $1320
Monthly (10 payments) $528
Fortnightly -
Weekly -

Additional fees:

  • Enrolment fee: $100 AUD (Normally $200) paid at time of enrolment (On-Campus) and $25 AUD (Online)
  • Material fee: Material Fees are currently waived. (Normally $100 AUD paid at time of commencement) (On-Campus) and No material fee for online courses
  • Discounts are available for upfront payments
  • On-Campus payment plans include a 12.5% discount.
Further Study
Pathways from the qualification:

After achieving the SIR30216 Certificate III in Retail, students can progress to equal or higher level qualifications offered by PTG which include:

*Course-specific entry requirements apply.

Credit pathways from the qualification:

Students who have successfully completed PTG’s SIR30216 Certificate III in Retail are eligible for the following credit transfer into SIR40316 Certificate IV in Retail Management:

  • SIRXIND005 Develop personal productivity
  • CHCDIV001 Work with diverse people
  • SIRXCEG008 Manage disrespectful, aggressive, or abusive customers

This would reduce the duration of the SIR40316 Certificate IV in Retail Management from 4 terms to 3 terms.

Explore our other nationally recognised courses here:

SIR40316 Certificate IV in Retail Management



This course will help you become a more versatile manager. You can use the skills you learn to perform roles such as a store manager, department head or assistant store manager and carry out difficult financial and inventory management duties with ease.

You will learn:

  • Managing a retail operation
  • Hiring and managing staff
  • Managing inventory
  • Budgets and expenses
  • Using e-commerce skills

Standard Duration

1 year

What our students say


Study and get the skills you need for a career in Australia. Find out how to enrol with Pacific Training Group.

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