Select Page

Please note that we will be closed from the 22nd of December 2022 to the 1st of January 2023. We will reopen on the 2nd of January 2023. Happy Holidays from the team at PTG.

Frequently Asked Questions

Below are a range of questions that we get asked at Pacific Training Group. Should you not find the information that you are looking for, please contact our team who will be more than happy to assist you.

Studying Online

Why study online?

Studying online is very convenient as it allows you to fit your study in with your lifestyle. You don’t need to worry about turning up to a classroom location at a certain time. Just switch on your Computer at a time that suits you and get started. We offer an exciting range of Online Courses that can be completed in a flexible and fun way. Life is not one size fits all, so we have designed our Courses to suit everyone no matter what is happening in their lives.

Who can study online?

Our Online Courses are available worldwide. The requirements are that you must be over 18, you must have completed Australian Year 11 or equivalent, and if English is not your first language then you will need to successfully complete our LLN test and IELTS 5.5 or equivalent. You can find out more information here:

What support do you offer?

We have a friendly team of industry professionals that are on hand to give you the support that you need while completing your course and beyond. Our support team are available by phone or email, 5 days a week. We are on this journey with you. We can help you manage your study time, answer course specific questions as well as assisting with motivation. Our Award winning Trainers are also on hand to ensure that you get the best experience, guidance and education to ensure that you are job ready by the end of the course.

Studying on Campus

How often do I have to attend the classroom?

You must attend for the equivalent of 15 hours per week as per Australian Government guidelines.

Where can I complete your Courses?

We have two campuses, one is in the heart of bustling Sydney and one is in the idyllic tourist hub of the Gold Coast in sunny Queensland. Both of our campuses are equipped with modern training facilities and are staffed by our experienced trainers and mentors.

  • Sydney: Ground Floor, 118 / 243 Pyrmont Street, Pyrmont NSW 2009
  • Gold Coast: 3033 Surfers Paradise Boulevard, Surfers Paradise

You can also choose to study online at your own pace through our courses that are accessible through our PTGOnline eLearning platform. You can also choose to study part of your course online and then complete the rest of your course on-campus in either of our campuses.

Why do students choose Pacific Training Group?
  • Ultra-modern campuses
  • Centrally located campus in Sydney
  • Beachside location in Gold Coast
  • Best in class award winning Trainers
  • Blended online and classroom delivery of courses
  • Extensive connections to industry with work placement

General Questions

What Courses do you offer?

We have a range of exciting courses covering many industries. You can see our range of courses.

Are your Courses nationally accredited?

Absolutely. All Pacific Training Group courses are nationally recognised. At Pacific Training Group, whether you study online, on campus or choose a blended learning option, our Australian Qualifications Framework recognised courses lead to Australian qualifications that are recognised throughout the country.

How much do your Courses cost?

You will find pricing information on every Course page on this website. You can check out our exciting range of courses here:

Can your courses allow me to apply for a visa in Australia?

Yes, Pacific Training Group is fully CRICOS approved.

Do you offer Payment Plans?

We offer a range of Payment Plans depending on your chosen study mode you can pay for your Course in Full, per term, monthly or even weekly. You will find all pricing information and payment breakdowns on each course page. You can see all of our courses.

Can I apply for RPL or Credit Transfers?

We offer both RPL and Credit Transfers at Pacific Training Group. Have a chat to a friendly member of our team today to see what your options are.

Can I fast track my course?

You will need to contact our Academic Team for further assistance and to discuss this option. 

What are the job outcomes from your courses?

All of our courses qualify our students to be ‘job ready’ in their chosen industry.

Enrolment Questions

The forms are asking for my USI number. I don’t know if I have one or how to get it.

Go to: and follow the instructions “to find” or “create” your USI number.

Alternatively, in your orientation forms, choose the option that states you give permission for Pacific Training Group to get you a USI on your behalf.

Please note your USI number will arrive to your own email address. Please contact us and give us this number so that we can update our records.

How can I get my student ID card?

We print your student ID card once we receive all of the orientation documents including your photo back from you. Please contact our student services team to request and retrieve your card.

I already submitted my English Proficiency documents. Do I still have to complete the LLN Quiz?

Yes, the LLN Quiz does not only evaluate English skills but other skills as well. Students undertaking VET qualification are required to complete the LLN (Learning, Literacy and Numeracy) Quiz to develop the level of support students need to successfully complete a course at Pacific Training Group.

Please contact our friendly team if you are having issues finding your quiz invite.

Student Questions

I am new to Pacific Training Group and I can’t find my learning platform. Where can I find it?

We send you out an email with your learning platform information prior to the start date of each term/block. Please search your inbox and spam or reach out to our friendly academic team for further assistance.

Where can I find my timetable?

Before each Term and Block (every 5 weeks), your timetable will be emailed to you.

Please ensure that you update us if you ever change your email address or contact details.

When are my term breaks?

To see all relevant dates, please review the Academic Calendar on our website: Enrolment information

My workplace wants me to prove my term break dates before giving me more shifts. Can I get a letter from the college?

Yes, we can issue a holiday letter stating our official term break dates.

To make a request, please contact our student services.

What if I need help during term breaks? What can I do?

During most of our Term breaks our offices and facilities are open. In the case that the facilities are closed, you can still reach us via email/call during office hours or schedule appointment via Student portal.

I’m not feeling well today. I told my trainer I will not attend my class. What else do I need to do?

Please contact student services. You can call your campus or send us an email: [email protected]

Please be informed that we will need a medical certificate if you wish to be excused from class on the day. Any absence without a medical certificate will be in our records as not attended.

When is my work placement?

Depending on your academic progression, a Work Placement coordinator will be in touch with you and you will receive invitation to attend a Work Placement orientation.

I haven’t got a job and I am meant to be going on work placement, what do I do?

You will need to book an appointment with the Academic team and discuss your options.

Does Pacific Training Group find work placement opportunities for me?

No, we do not find these opportunities for our students but we can assist them to find the right channels.

Can I take a break from study apart from regular term break, if so, what are the options and requirement?

If there are compassionate or compelling circumstances you may apply to suspend your studies. Please chat to the team about this.

My timetable mentioned two sessions. Seminar and Tutorial. What does this mean?

Seminar sessions are when the trainer follows the lesson plan and teaches the unit accordingly.

Tutorial sessions are during which the trainer will be available for all of your questions. During these sessions, the students can ask questions and the teaching will take place based on the needs and questions of the students. Attendance at both sessions is compulsory and adds to your overall attendance percentage.

I attend the seminar sessions every week (compulsory session confirmed by trainers) but I still get the attendance follow up letter, is this going to affect my course progression?

Both sessions count towards your overall attendance. If you are reviving the follow up letters, kindly respond to the email and our team will assist you accordingly.

Can I change my second course that my COE is packaged with?

Yes. You can make a request to change your course and if approved by the Academic Department you can make the change.

What is the timeframe of changing my initial course once I start?

Once you start your course, you can make the change request at any time. If approved, the change will be in action starting from the next upcoming block (there is a new block every 5 weeks).

Why are some of my classmates completing their courses at different dates than me?

Students are joining course each five (5) weeks (academic block) and it is possible that you will have joined classes with students from a different stream.

Technical Questions

Can I apply for a Course on the website?

You can apply for a Pacific Training Group Course online at any time by simply clicking on the link below and following the prompts.

I am having issues enrolling online. Who can help?

If you are having any issues whatsoever enrolling or finding the information that you need, please contact a member of our team who will happily help you out.

What is the difference between the Student Portal and Learning Platform?

PTG Online is our Learning Platform and it contains all of your lessons and learning materials.

Our Student Portal has more information about your overall progress and is the portal you can use to book meetings with our friendly team members.

Both will require an invite which you will receive via email. Just follow the instructions accordingly to set this up. Please contact student services for further support.

I am having issues with the zoom link. It shows an error when I click on it. What do I do now?

The zoom link on your timetable email can be “copied” and “pasted” on various different browsers (safari, chrome, google, explorer…etc).

Another option is to copy only the numbers at the end of the link. These numbers are the meeting ID.

Now you can download and open the zoom application, paste these numbers into the zoom ID section, insert your full name and join your class.

If the issue persists, please contact us.

Contact Us

Should you have any questions about this information or any other matters relating to Pacific Training Group please not hesitate to contact a member of our team today.

Contact Us

Should you have any questions about this information or any other matters relating to Pacific Training Group please not hesitate to contact a member of our team today.