Frequently Asked Questions

Our Online Courses are available worldwide. The requirements are that you must be over 18, you must have completed Australian Year 11 or equivalent, and if English is not your first language then you will need to successfully complete our LLN test and IELTS 5.5 or equivalent. You can find out more information here:

We have a friendly team of industry professionals that are on hand to give you the support that you need while completing your course and beyond. Our support team are available by phone or email, 5 days a week. We are on this journey with you. We can help you manage your study time, answer course specific questions as well as assisting with motivation. Our Award winning Trainers are also on hand to ensure that you get the best experience, guidance and education to ensure that you are job ready by the end of the course.

We have two campuses, one is in the heart of bustling Sydney and one is in the idyllic tourist hub of the Gold Coast in sunny Queensland. Both of our campuses are equipped with modern training facilities and are staffed by our experienced trainers and mentors.

• Sydney: Ground Floor, 118 / 243 Pyrmont Street, Pyrmont NSW 2009
• Gold Coast: 3033 Surfers Paradise Boulevard, Surfers Paradise

You can also choose to study online at your own pace through our courses that are accessible through our PTGOnline eLearning platform. You can also choose to study part of your course online and then complete the rest of your course on-campus in either of our campuses.

• Ultra-modern campuses
• Centrally located campus in Sydney
• Beachside location in Gold Coast
• Best in class award winning Trainers
• Blended online and classroom delivery of courses
• Extensive connections to industry with work placement

Absolutely. All Pacific Training Group courses are nationally recognised. At Pacific Training Group, whether you study online, on campus or choose a blended learning option, our Australian Qualifications Framework recognised courses lead to Australian qualifications that are recognised throughout the country.

You will find pricing information on every Course page on this website. You can check out our exciting range of courses here:

Yes, Pacific Training Group is fully CRICOS approved.

We offer a range of Payment Plans depending on your chosen study mode you can pay for your Course in Full, per term, monthly or even weekly. You will find all pricing information and payment breakdowns on each course page. You can see all of our courses.

We offer both RPL and Credit Transfers at Pacific Training Group. Have a chat to a friendly member of our team today to see what your options are.

You will need to contact our Academic Team for further assistance and to discuss this option. 

All of our courses qualify our students to be ‘job ready’ in their chosen industry.

We print your student ID card once we receive all of the orientation documents including your photo back from you. Please contact our student services team to request and retrieve your card.

Yes, the LLN Quiz does not only evaluate English skills but other skills as well. Students undertaking VET qualification are required to complete the LLN (Learning, Literacy and Numeracy) Quiz to develop the level of support students need to successfully complete a course at Pacific Training Group.

Please contact our friendly team if you are having issues finding your quiz invite.

Before each Term and Block (every 5 weeks), your timetable will be emailed to you.

Please ensure that you update us if you ever change your email address or contact details.

To see all relevant dates, please review the Academic Calendar on our website: Enrolment information

Yes, we can issue a holiday letter stating our official term break dates.

To make a request, please contact our student services.

During most of our Term breaks our offices and facilities are open. In the case that the facilities are closed, you can still reach us via email/call during office hours or schedule appointment via Student portal.

Please contact student services. You can call your campus or send us an email: [email protected]

Please be informed that we will need a medical certificate if you wish to be excused from class on the day. Any absence without a medical certificate will be in our records as not attended.

Depending on your academic progression, a Work Placement coordinator will be in touch with you and you will receive invitation to attend a Work Placement orientation.

You will need to book an appointment with the Academic team and discuss your options.

No, we do not find these opportunities for our students but we can assist them to find the right channels.

If there are compassionate or compelling circumstances you may apply to suspend your studies. Please chat to the team about this.

Seminar sessions are when the trainer follows the lesson plan and teaches the unit accordingly.

Tutorial sessions are during which the trainer will be available for all of your questions. During these sessions, the students can ask questions and the teaching will take place based on the needs and questions of the students. Attendance at both sessions is compulsory and adds to your overall attendance percentage.

Both sessions count towards your overall attendance. If you are reviving the follow up letters, kindly respond to the email and our team will assist you accordingly.

Yes. You can make a request to change your course and if approved by the Academic Department you can make the change.

Once you start your course, you can make the change request at any time. If approved, the change will be in action starting from the next upcoming block (there is a new block every 5 weeks).

Students are joining course each five (5) weeks (academic block) and it is possible that you will have joined classes with students from a different stream.

If you are having any issues whatsoever enrolling or finding the information that you need, please contact a member of our team who will happily help you out.

PTG Online is our Learning Platform and it contains all of your lessons and learning materials.

Our Student Portal has more information about your overall progress and is the portal you can use to book meetings with our friendly team members.

Both will require an invite which you will receive via email. Just follow the instructions accordingly to set this up. Please contact student services for further support.

The zoom link on your timetable email can be “copied” and “pasted” on various different browsers (safari, chrome, google, explorer…etc).

Another option is to copy only the numbers at the end of the link. These numbers are the meeting ID.

Now you can download and open the zoom application, paste these numbers into the zoom ID section, insert your full name and join your class.

If the issue persists, please contact us.