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Policies and Procedures
Policies and Procedures
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Policies and Procedures

Please take a moment to review the Pacific Training Group’s policies and procedures below.

Student Handbook

This Student Handbook introduces prospective and current students to all of the information that you need to know about studying at Pacific Training Group.

Students enrolling with us will be invited to an Orientation Program where this important information is explained in detail. If you have any questions about the Student Handbook, please feel free to contact our Student Services Team.

Student Handbook

This Student Handbook introduces prospective and current students to all of the information that you need to know about studying at Pacific Training Group.

Students enrolling with us will be invited to an Orientation Program where this important information is explained in detail. If you have any questions about the Student Handbook, please feel free to contact our Student Services Team.

Detailed policies and documents referred to in the Student Handbook are provided below.

Student Related Policies and Documents

Complaints and Appeals Policy & Procedures

Complaints and Appeals Policy & Procedures

Pacific Training Group (PTG) is committed to providing a fair, efficient and confidential complaints and appeals process to manage dissatisfaction, formal complaints and appeals of students, clients, staff and other members of the community. Pacific Training Group recognises that a complaint and an appeal are different and therefore require a different process for responding to each.

Behavioural Misconduct Policy & Procedure

Behavioural Misconduct Policy & Procedure

Pacific Training Group (PTG) seeks to provide an environment that is free from unacceptable behaviour and promotes a positive learning environment for all students. This policy and procedure is provided to encourage acceptable behaviour and to inform all staff and students about Pacific Training Group’s standards of behaviour.

Fees and Refunds Policy and Schedule of Administrative Fees

Fees and Refunds Policy and Schedule of Administrative Fees

This policy outlines Pacific Training Group (PTG)’s approach to managing fees and refunds. It applies to all students studying at PTG and complies with Australian Consumer Law.

Privacy and Access to Records Policy & Procedures

Privacy and Access to Records Policy & Procedures

This policy ensures that Pacific Training Group meets its legal and ethical requirements in regard to the collection, storage and disclosure of the personal information it holds in regard to individuals.

Student Administration Policies & Procedures

Student Administration Policies & Procedures

The purpose of this policy and procedure is to outline Pacific Training Group (PTG)’s approach to ensuring it manages student records and administration effectively.

Student Support Resources Policy & Procedures

Student Support Resources Policy & Procedures

Pacific Training Group students are provided with academic and non- academic support to adjust to study and life in Australia, to achieve their learning goals and to achieve satisfactory progress towards meeting the learning outcomes of their chosen course of study.

Training and Assessment Policy

Training and Assessment Policy

The purpose of this policy is to outline the approach taken by PTG to deliver high quality training and assessment to its students.

Course Progress and Attendance Monitoring Policy

Course Progress and Attendance Monitoring Policy

The intention of this policy is to provide all students with the best opportunity to meet their study goals and aspirations and to ensure that overseas students do not breach their visa requirements.

If you are an overseas student studying on a Student Visa, the following policies also apply to you:

Critical Incidents Policy and Procedure

Critical Incidents Policy and Procedure

The policy ensures that critical incidents or potential critical incidents that could affect an overseas student’s ability to undertake or complete the course in which they are enrolled.

Student Transfer, Deferral, Suspension and Cancellation Policy & Procedures

Student Transfer, Deferral, Suspension and Cancellation Policy & Procedures

The purpose of this document is to:

  • Outline the circumstances in which a Pacific Training Group (PTG) student can defer, suspend or cancel their enrolment;
  • Detail procedures for assessing, approving or declining a student suspension, deferral or course transfer application’s in line with PTG’s policy; and
  • Ensure that:
    • PTG does not enrol transferring students prior to the student completing six months of their principal course of study except for the circumstances outlined in this Policy.
    • PTG has a policy and process for assessing student applications to:
      • Transfer from PTG before completing six months of their principal course;
      • Transfer to another course provided by PTG; and
      • Transfer to another course, campus or timetable within PTG.

Contact Us

Should you have any questions about this information or any other matters relating to Pacific Training Group please not hesitate to contact a member of our team today.

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